Award Winners

We have won a whole host of awards whilst working on behalf of our many clients

More detail on some of our recent successes

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We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.

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Response
Inisoft and INI Announce Partnership Streamlining Agent Desktop Integration PDF Print E-mail
Written by Ewan McKay   

Inisoft, one of the UK’s leading software companies, and Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and contact center integration software, today announced their partnership to streamline agent desktop integration for contact center solutions built upon the powerful Avaya Aura@ Experience Portal (AAEP) platform with the synTelate® desktop application designed for inbound, outbound, and blended contact center environments.

 
Top RESPONSE talent go lean to improve PDF Print E-mail
Written by Ewan McKay   

Leading UK Customer management specialists, RESPONSE, have demonstrated their commitment to developing the very best talent in the industry with the launch of a new employee accreditation programme aimed at improving business efficiency.

 
CAMS Scottish success story continues PDF Print E-mail
Written by Ewan McKay   

Leading UK software company, Inisoft Ltd, has continued its expansion within the Scottish Further Education sector having announced the addition of New College Lanarkshire to its increasing client portfolio.

 
Bring your own device: Know your audience PDF Print E-mail
Written by Tom Welsh   
Tuesday, 14 April 2015 15:50

blog tomwelsh

(A tale very loosely based on a true story)

I was recently approached by my technology colleagues and asked if I would be prepared to participate in an experiment whereby I would be permitted to bring my own device/devices to work.

 
European Contact Centre and Customer Service Awards 2015 - RESPONSE short-listed in 3 categories PDF Print E-mail
Written by Ewan McKay   

The European Contact Centre and Customer Service Awards 2015 shortlist has been announced, with RESPONSE, one of the UK’s leading contact centres short-listed in the following 3 categories:

Technical Support team of the year
Operational Support team of the year
Application of Technology

 


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We are on Twitter

@RESPONSEBRR: Delighted to be shortlisted for the @TheNOA 2015 "Outsourcing Contact Centre Provider of the Year" award https://t.co/rYtzFlyChN
@RESPONSEBRR: RT @smirkybirkin: Excited for @RESPONSEBRR and @nickcraig75 finalist for learning and development champion award #ukcca2015 @ccmatalk
@RESPONSEBRR: Delighted to be a finalist for @HrNETWORKNews 2015 Learning & Development Award of the Year. Fingers crossed we pick up the prize in Nov!

Our Blog

Bring your own device: Know your audience
(A tale very loosely based on a true story) I was recently approached by my technology colleagues and asked if I would be prepared to participate in an experiment whereby I would be permitted to bring my own device/devices
Le Freak, c’est chic!
While surfing through the i-books top seller lists, I repeatedly saw a book called ‘Freakonomics’ which caught my

Latest News

Inisoft, one of the UK’s leading software companies, and Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and contact center integration software, today announced their partnership to streamline agent desktop integration for contact center solutions built upon the powerful Avaya Aura@ Experience Portal (AAEP) platform with the synTelate® desktop application designed for inbound, outbound, and blended contact center environments.

Leading UK Customer management specialists, RESPONSE, have demonstrated their commitment to developing the very best talent in the industry with the launch of a new employee accreditation programme aimed at improving business efficiency.

Leading UK software company, Inisoft Ltd, has continued its expansion within the Scottish Further Education sector having announced the addition of New College Lanarkshire to its increasing client portfolio.