We build rewarding relationships
Success Stories
Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.
Let us help you:
- Improve customer lifetime value
- Achieve customer brand loyalty
- Increase profits
- Maximise resources
- Make informed decisions
Business Enquiries
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
Join RESPONSE
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
About Us
About us
RESPONSE is a market leading provider of outsourced contact centre services and software solutions for a number of the UK’s most successful brands.
We are more than just a business process outsourcer. Our focus is on building rewarding relationships with our people, our clients, their customers, and the community.
We have a number of clients who have trusted us to work with their brand for over 10 years - relationships built on our commitment to excellent customer service and constant innovation.
Our background
RESPONSE is part of Murray International Holdings, and is based in Glasgow, UK. We provide contact centre services for a wide range of clients in areas such as:
Our impressive list of blue-chip clients includes Sky, Hiscox and Scottish Power, as well as public sector and government agencies such as the United States Embassy in London and the Student Loans Company.
In 2009, we implemented a wholesale overhaul of our organisation structure that involved the establishment of a newly-energised leadership team drawn from a variety of sectors. Led by Brian Bannatyne, RESPONSE’s Managing Director, the new team brings a fresh way of thinking to the creation and delivery of innovative customer experience solutions for our clients. Our clear strategic direction focuses on delivering value for our clients through innovation.
RESPONSE also uniquely incorporates a software solutions business, Inisoft. Inisoft products provide differentiated capabilities to contact centre clients, as well as a wide range of organisations in around 20 countries throughout Europe, Middle East and North America. All RESPONSE software solutions are focussed on supporting outstanding customer service.
20th anniversary celebration
Established in 1991, RESPONSE is this year proud to be celebrating a successful 20 year history in inbound and outbound contact centre services. Today, we are one of Scotland’s largest customer contact centre and software service providers, with over 1,800 employees across three locations. We manage almost 2 million customer interactions each month on behalf of our clients.
Contact us today to find out more about RESPONSE.
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Our Blog
Did you know that people blogging in Indonesia are 52 times sadder than the average worldwide bloggers. We know this because the way we understand people’s emotions is undergoing a revolution – a quiet revolution, but | 
Through my exciting journey at RESPONSE I have been very lucky to work with some very talented and committed people. The work they do has inspired me and has made me feel very privileged to have known and worked with them |
Latest News
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Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process. |
RESPONSE GO FOR DISTINCTION IN HR05.
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RESPONSE, one of the UK’s leading customer contact management centres located in Glasgow, has been shortlisted as a finalist for the forthcoming HR Distinction Awards.
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RESPONSE Showcase Talent for Charity24.
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RESPONSE staged its first ever staff awards ceremony, recognising the hard work employees have delivered over the last year. |