Business Interview

RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry

Read the interview with Brian

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Business Enquiries

We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.

Our Services

Consultancy

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Join RESPONSE

We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.

Working for us

Job vacancies

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Accreditations and partnerships

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RESPONSE is proud to hold the following accreditations:

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ISO9001:2008 Quality Management Systems 

RESPONSE has adopted the international standard for Quality Management: ISO9001:2008 to drive our commitment to quality and continual improvement across all areas of our business activity

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ISO14001:2004 Environmental Management Systems

We manage our impact on the environment by implementing a comprehensive Environmental Management System (EMS) in accordance with the international standard for environmental management: ISO14001:2004.

 

 

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ISO27001:2005 Information Security Management Systems

Security of data is critical to RESPONSE, our employees and our clients.  RESPONSE has implemented an Information Security Management System (ISMS) in line with the international standard for Information security: ISO27001: 2005

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CCA Global Standard v5 Global Standard for Contact Centres  

RESPONSE employees have a safe compliant working environment, the facility to engage with the wider business and are assured of their legal working rights. This is recognised in the accreditation by the CCA.

 

 

 

 

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PCI: DSS Payment Card Industry Data Security Standard

The security of payment card data holds specific risks that call for additional controls. In conjunction with the wider ISMS RESPONSE ensures compliance with the exacting standards of the Payment Card Industries Data Security Standard: PCI: DSS

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RESPONSE is licenced by the ICO to process data and complies with the requirements of the Data Protection Act 

 

 

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 RESPONSE is regulated by the Financial Services Authority    

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RESPONSE fulfils the requirements to retain the Energy Sure accreditation 

 

Partnerships

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National Outsourcing Association (NOA)
An active member of the National Outsourcing Association

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Avaya Platinum Partner
Inisoft is a Platinum technology partner of leading global telecom equipment provider, Avaya. This is the highest level of partnership attainable.

We are on Twitter

Follow us: RT @kazzamaxi: @kazzamaxi https://t.co/gWEQpBCeHr Come on guys help me raise money please @RESPONSEBRR
Follow us: RT @kazzamaxi: @RESPONSEBRR love reading ur blogs.
Follow us: Thanks @kazzamaxi, we have another brand new blog live on the site now from Senior PM Darren Franklin, http://t.co/He0iccquvi - intrigued?

Our Blog

I think it’s pretty common argument that the whole Lords of the Rings adventure could have been massively simplified by getting the eagles to drop the ring in the
There is a famous quote which states that: "insanity is doing the same thing over and over and expecting different

Latest News

RESPONSE, one of the UK’s leading contact management centres based in Glasgow, has handed over a cheque for £21,470 to Yorkhill Children’s Foundation, as a result of fundraising efforts over the last 18 months.

RESPONSE has been commended for its proactive recruitment of previously long-term unemployed people in comments made by Mark Hoban, Minister for Employment.

One of the UK’s leading contact centres, RESPONSE, has honoured the achievements of its employees at the company’s’ annual awards held at the Radisson Blu hotel in Glasgow.