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Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.
Let us help you:
- Improve customer lifetime value
- Achieve customer brand loyalty
- Increase profits
- Maximise resources
- Make informed decisions
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We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
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We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
About Us Accreditation and partnerships PCI DSS Accreditation
PCI DSS Accreditation
Payment Card Industry Data Security Standard (PCI DSS)
RESPONSE achieved PCI DSS Accreditation status in May 2011, joining a very exclusive club of Accredited Level 1, Service Providers, who are able to provide their customers with the assurance that systems are secure and that sensitive payment card information is protected.
What is PCI DSS?
PCI DSS is the Payment Card Industry Data Security Standard - established by the five members of the PCI Security Standards Council; American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc
PCI DSS was developed to:
- Encourage and enhance cardholder data security
- Facilitate the broad adoption of consistent data security measures globally
- Provide a baseline of technical and operational requirements designed to protect cardholder data
Why is data security so important?
Millions of computer records containing sensitive personal information have been involved in security breaches since 2005. Criminals are actively targeting those with lax security for cardholder data and if you are at fault for a security breach business fallout can be severe - including fines and penalties, lost sales or even going out of business
Who must comply?
At the most basic level, you must comply if you either store, process or transmit cardholder data.
What are the high level requirements?
PCI DSS comprises a minimum set of requirements for protecting cardholder data, and may be enhanced by additional controls and practices to further mitigate risks.
These include:
- Build & maintain a secure network
- Protect cardholder data
- Maintain a Vulnerability Management programme
- Implement strong access control
- Regularly monitor & test networks
- Maintain an Information Security policy
Benefits to clients include:
- Provides third party assurance that systems are secure
- Ensures that sensitive payment card information is protected
- Provides customers with trust and the confidence in doing business with you
How RESPONSE can help?
By outsourcing your customer contact through RESPONSE we can not only provide you with the peace of mind that your customers data is secure but we can also provide you with advice and guidance to help you become compliant.
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Did you know that people blogging in Indonesia are 52 times sadder than the average worldwide bloggers. We know this because the way we understand people’s emotions is undergoing a revolution – a quiet revolution, but | 
Through my exciting journey at RESPONSE I have been very lucky to work with some very talented and committed people. The work they do has inspired me and has made me feel very privileged to have known and worked with them |
Latest News
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Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process. |
RESPONSE GO FOR DISTINCTION IN HR05.
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RESPONSE, one of the UK’s leading customer contact management centres located in Glasgow, has been shortlisted as a finalist for the forthcoming HR Distinction Awards.
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RESPONSE Showcase Talent for Charity24.
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RESPONSE staged its first ever staff awards ceremony, recognising the hard work employees have delivered over the last year. |