National Business Awards 2011 Finalists
Transformational Change of the Year Award

The Transformational Change award had been designed to recognise an organisation operating in the public or private sector that has successfully refocused, restructured or strategically re-aligned to deliver more for less, become more competitive and achieve more sustainable growth. Over 150 of Britain’s most innovative and sustainable public and private sector businesses were shortlisted across 15 categories. RESPONSE, one of Glasgow’s largest private sector employers was up against 9 other companies for the title of Transformational Change of the Year winner.

CCA Excellence Awards 2011
Contact Centre Team of the Year Finalists

RESPONSE’s Scottish Power team were announced as a finalist in the Contact Centre Team of the Year category at this year’s CCA Excellence Awards. Winners were announced at the CCA Gala Dinner & Excellence Awards Ceremony in November.

Best Outsourcing Partnership, Hiscox
European Call Centre Awards, Finalist – 2009

Hiscox was one of the first insurers to provide commercial insurance directly to their customers. As a result, they were looking to develop a stable partnership with an outsourcer that would ensure their customers continued to receive a first class, quality service. RESPONSE offers the high standard of customer service and technological expertise needed to take Hiscox customer contact solutions to the next level.

Best Outsourcing Partnership, SLC
Contact Center World Awards
EMEA Region Winners - 2008

RESPONSE worked with the Student Loans Company for over five years to provide a back-up service for their contact centres in Scotland, Wales and the North of England. The award recognised the continuous communication and mutual respect between the two companies during their partnership.

Public Sector Outsourcing Project of the Year, US Embassy
NOA Awards, Winners– 2007

The RESPONSE team started this project by saying ‘if you can imagine it, we can build it.’ We imagined the most sophisticated appointment booking system in use in any American Embassy, and moved the goalposts several times during the project due to rapidly evolving border security and visa interview regulations. RESPONSE delivered as promised.” John P. Caulfield, Consul General

CCF Industry Champion
European Call Centre Awards, Winner - 2007

Robbie Wilson, Team Administrator, who works for RESPONSE, walked away with the European ‘Industry Champion’ award, after impressing the industry with his positive attitude and commitment to the sector.