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We know what you’re feeling
Did you know that people blogging in Indonesia are 52 times sadder than the average worldwide bloggers. We know this because the way we understand people’s emotions is undergoing a revolution – a quiet revolution, but revolution none the less. We are creating new ways to tap into what people are feeling and it may change the way we engage with customers and our employees in the not too distant future.
Two blind men, the bear and the dreaded school days
Through my exciting journey at RESPONSE I have been very lucky to work with some very talented and committed people. The work they do has inspired me and has made me feel very privileged to have known and worked with them all. Some great examples of this work can be seen throughout the business and are interwoven with some of the stories they remind me of…Is process killing creativity?
At the weekend I was dragged kicking and screaming to watch the famous educationalist Sir Ken Robinson (I see you going - “who?”) and to my surprise his vision for education struck a real chord with me so much so I watched it several times and subsequent lectures to boot.
The First Time Resolution Evolution
I am currently in the process of moving my broadband supplier and a task that I thought would have been fairly straightforward is proving quite demanding both on my time and my patience. It’s not as if I am asking for anything complex, I simply want to move onto an increased package and include a mobile service so that I can make best use of my recently purchased iPad when I am out and about...
Shooting the Breeze - making the numbers work
Written by Douglas McLoughlan
As you can probably guess I have a penchant for Maths and its application to the work place and indeed as a philosophy for guiding what happens in life... From a mathematical perspective Operations is a complex beast with endless variants, opportunities and threats – but it is apparent that the central tenet is that it is our people who make the numbers work not the other way round. It reminds me of a startling revelation in the 40s where Maths suddenly became the tool of choice for winning wars, using game theory generals could test their tactics and established which would be the best strategy to win the battle. A simple but good example is the story of the ‘truel’.
Delivering the Transformation
I was walking in the park with my little boy the other day and he turned to me and, with a face full of 3 year old seriousness, asked “If ducks are birds then how come they can swim?” I paused for a second and then launched into a full explanation about waterproof feathers, trapped air and webbed feet for swimming. I felt pretty pleased with the answer and was preparing myself for what I thought was the next question - probably about the shape of the bill - when he asked, "Daddy, what do you do at work all day?"
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Did you know that people blogging in Indonesia are 52 times sadder than the average worldwide bloggers. We know this because the way we understand people’s emotions is undergoing a revolution – a quiet revolution, but |
Through my exciting journey at RESPONSE I have been very lucky to work with some very talented and committed people. The work they do has inspired me and has made me feel very privileged to have known and worked with them |
Latest News
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Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process. |
RESPONSE GO FOR DISTINCTION IN HR05.
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RESPONSE, one of the UK’s leading customer contact management centres located in Glasgow, has been shortlisted as a finalist for the forthcoming HR Distinction Awards.
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RESPONSE Showcase Talent for Charity24.
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RESPONSE staged its first ever staff awards ceremony, recognising the hard work employees have delivered over the last year. |