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Delivering the Transformation
I was walking in the park with my little boy the other day and he turned to me and, with a face full of 3 year old seriousness, asked “If ducks are birds then how come they can swim?” I paused for a second and then launched into a full explanation about waterproof feathers, trapped air and webbed feet for swimming. I felt pretty pleased with the answer and was preparing myself for what I thought was the next question - probably about the shape of the bill - when he asked, "Daddy, what do you do at work all day?"
Squaring the Circle - The art of trying to do the impossible
Squaring the circle - a famous saying that readily describes the art of trying to do the impossible, but what are its origins you might ask (even if you don't I'm telling you anyway...). You'll probably be surprised (not) that it is mathematical in origin and describes one of the first attempts at calculating pi the irrational number used to calculate the circumference of a circle - 3.14159...
Customer Satisfaction: Lessons from the high street
I was down in my native Newcastle over the weekend and took a trip to the Metrocentre, a shopping mecca that can serve 150,000 visitors a day and which I had not been to for many years. It struck me as I was wondering round the variety of stores how many were now offering loyalty based initiatives in an attempt to keep my business. It got me thinking that in today’s highly competitive market, the importance of customer satisfaction really cannot be understated. With such a diverse range of products, offers and competing price points, businesses need to ensure that their customers remain loyal and have a clear affinity to their brand. This is an increasingly difficult task for businesses, as like many others I was using my latest smart phone application to find me the best offers available. The massive growth of social media also provides a dissatisfied consumer with the ability to notify a mass audience within minutes.
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The evolutionary path of project management has seen a real focus on the expansion of tools, techniques and strategies to support programme management, project offices and portfolio | Did you know that people blogging in Indonesia are 52 times sadder than the average worldwide bloggers. We know this because the way we understand people’s emotions is undergoing a revolution – a quiet revolution, but |
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Nearly 200 employees at contact management centre RESPONSE in Glasgow have pledged their support for the Anthony Nolan Trust, by joining the bone marrow register at a donor recruitment event, which was organised and hosted by Strathclyde Fire and Rescue. |
A Helping Hand To Local School Children07.
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RESPONSE and Glasgow Warriors are helping children at Scotstoun Primary and Glencryan School in Cumbernauld to boost their communication and leadership skills as part of an innovative workshop to prepare them for the challenges of secondary school.
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Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process. |