Career development

Written by Patric Donnachie

Are you ready to accelerate your career? Our people play a huge part in our success and our focus is on developing exceptional people. From the very first day at RESPONSE, you will receive all the support you need for what we hope will be a long and successful career with us.

“There are always opportunities open to all employees to move within the business.” Adeyinka Olukoya, Finance Assistant

Early training at our contact centres in Glasgow

Our initial call centre training programme has been developed with the focus very much on your needs as a new employee. Once you’ve completed the recruitment process and got the job, your initial training will focus on contact centre skills and client-specific product knowledge. Once you complete your training, you will continue to receive every support you need to ease you into the live contact centre environment through ongoing feedback and coaching sessions with your Team Manager.

On joining the company, you will receive a personalised folder which will act as your ‘lifetime learning manual’ in which to store notes from all the coaching sessions and training courses undertaken during your time with the company. This provides you with an excellent reference resource to help you in your day-to-day employment, and acts as evidence of your skills when applying for promotion or another post within the organisation.

Skills development in customer service

There will be many more opportunities to develop your skills as you progress through your career. Each year, we publish training and development opportunities which are available to you including:

• lunchtime master classes
• up-skilling workshops
• rapid fire refresher sessions
• quarterly seminars

You can even register for ‘on-the-job’ training and assessment to earn Scottish Vocational Qualifications (SVQs) in Customer Service.

Promotion

Opportunities for promotion to Team Leader and beyond are there for those who can demonstrate the right skills and commitment. We also have people working in other departments across the business who started their career as call agents. Read their stories  to find out how their career has developed with RESPONSE.