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RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Written by Laura Sorley
Caroline Islip / Acting Team Manager / Customer Service
Since October 2007
Various coaching workshops delivered by our Learning & Development team. On the job training. I am scheduled to attend an interview skills workshop and the Team Manager Drive Programme.
I started as an Advisor on Sky Customer Services and applied for a coaching role. I was successful due to previous management experience outwith RESPONSE. During a recent restructure I attended an Assessment Centre and was successful in being appointed to a Quality Co-ordinator role. I applied for my current role in December and successfully completed the Assessment Centre for that.
Interaction with the Advisors, seeing new starts coming into the company, developing them and seeing them progress to wonderful advisors.
The career progression opportunities. I’ve been very lucky with the managers I’ve had who have supported me.
I think it’s pretty common argument that the whole Lords of the Rings adventure could have been massively simplified by getting the eagles to drop the ring in the
There is a famous quote which states that: "insanity is doing the same thing over and over and expecting different