Business Interview
RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry
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Customer service
Written by Laura Sorley
Caroline Islip / Acting Team Manager / Customer Service
How long have you worked for RESPONSE?
Since October 2007
What training and development have you had during your career with RESPONSE?
Various coaching workshops delivered by our Learning & Development team. On the job training. I am scheduled to attend an interview skills workshop and the Team Manager Drive Programme.
How has your career developed?
I started as an Advisor on Sky Customer Services and applied for a coaching role. I was successful due to previous management experience outwith RESPONSE. During a recent restructure I attended an Assessment Centre and was successful in being appointed to a Quality Co-ordinator role. I applied for my current role in December and successfully completed the Assessment Centre for that.
Tell us about your current role and what you enjoy about it
Interaction with the Advisors, seeing new starts coming into the company, developing them and seeing them progress to wonderful advisors.
What do you like best about RESPONSE as an employer?
The career progression opportunities. I’ve been very lucky with the managers I’ve had who have supported me.
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Latest News
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RESPONSE, one of the UK’s leading contact management centres based in Glasgow, has handed over a cheque for £21,470 to Yorkhill Children’s Foundation, as a result of fundraising efforts over the last 18 months. |
RESPONSE has been commended for its proactive recruitment of previously long-term unemployed people in comments made by Mark Hoban, Minister for Employment. |
One of the UK’s leading contact centres, RESPONSE, has honoured the achievements of its employees at the company’s’ annual awards held at the Radisson Blu hotel in Glasgow. |
