Success Stories

Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.

Finalists

Let us help you:

  • Improve customer lifetime value
  • Achieve customer brand loyalty
  • Increase profits
  • Maximise resources
  • Make informed decisions

Contact Us

Business Enquiries

We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.

Our solutions

Our market expertise

 

new_cta_img

Join RESPONSE

We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.

Working for us

Job vacancies

join_background

Glasgow Warriors

PDFPrint

warriors_clrSince 2009 RESPONSE has been a proud sponsor of the Glasgow Warriors rugby team and we have committed to remain the principal sponsor until at least 2012.

"The Warriors are a great team and we are proud to be associated with them. RESPONSE is one of the biggest private sector employers in Glasgow and as such it was the perfect fit for us to sponsor the biggest rugby team in the city. The Warriors’ drive, determination and outstanding team spirit aligns well with the RESPONSE team”. RESPONSE’s managing director, Brian Bannatyne

Shared values

We set out to find a sponsorship alliance which would help us to demonstrate our commitment to our vision and values. Glasgow Warriors are a great match thanks to common beliefs which are at the heart of both our teams:

  • success through the benefits of focus, energy and effective teamwork
  • the importance of effective communications
  • a commitment to developing leadership qualities
  • local community involvement
  • representing the city of Glasgow

Events in the community

RESPONSE and Glasgow Warriors have already enjoyed shared involvement with a number of community activities:

  • School workshop – our staff along with several rugby players helped primary seven pupils at Scotstoun Primary in Glasgow improve their communication and leadership skills. The pioneering workshop helped to boost the children’s confidence and to prepare them for the challenges of secondary school
  • Rugby camp – we sponsored 12 children from Glasgow’s newest rugby club, Glasgow East RFC to attend the recent Warriors Rugby Camp. The boys were given the opportunity to improve their game and meet the Glasgow Warriors team who helped communicate that rugby is a sport for all

Visit our Flickr group for photos of our Yorkhill fundraising and Glasgow Warrior events in action!

We are on Twitter

Follow us: It's Monday afternoon and perfect time for a little comedy to see you through the day http://t.co/tjiUbPLL
Follow us: A word of warning for some, 6 out of 10 customers have ditched a company because of a poor contact centre experience http://t.co/gxlSDVqt
Follow us: RT @GlasgowWarriors: For those of you not heading to Galway, Saturday's game is live on BBC ALBA. Kick-off 5.30pm

Our Blog

We know what you’re feeling
Did you know that people blogging in Indonesia are 52 times sadder than the average worldwide bloggers. We know this because the way we understand people’s emotions is undergoing a revolution – a quiet revolution, but
Two blind men, the bear and the dreaded school days
Through my exciting journey at RESPONSE I have been very lucky to work with some very talented and committed people. The work they do has inspired me and has made me feel very privileged to have known and worked with them

Latest News

Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process.

RESPONSE, one of the UK’s leading customer contact management centres located in Glasgow, has been shortlisted as a finalist for the forthcoming HR Distinction Awards.

RESPONSE staged its first ever staff awards ceremony, recognising the hard work employees have delivered over the last year.