About Us
RESPONSE is an established award winning contact centre and business process outsourcer
With best of breed technology, our infrastructure provides unparalleled capability
Intelligent end-to-end customer management solutions
Jason Melton
Advisor
As one of the UK's largest customer contact centres, we could be the voice of your success.
About RESPONSE
RESPONSE has a strong ‘can do’ culture with substantial investment in people and best of breed technology.
RESPONSE is a leading contact centre and business process outsourcer for many of the UK’s most successful brands including the AA and SKY. Offering end-to-end customer management solutions, we work closely with our clients to optimise their customer contact strategies to deliver competitive advantage and increase revenue, profit and customer satisfaction.
Established in 1991, RESPONSE manages 1.8million interactions each month and is one of the largest contact centre outsourcers in Scotland*, with over 2,500 quality employees across the UK. With an annual turnover of £50m, we combine a strong ‘can do’ culture with substantial investment in people and best of breed technology.
Technical Capability
To effectively support the varying needs of our clients, RESPONSE has taken a progressive approach to the implementation of its IT solutions. Based on industry leading vendor technology RESPONSE has implemented an IT infrastructure that provides rich and unique functionality whilst being capable of offering scale, availability and performance.
Software
Following our recent acquisition of leading software company Inisoft, we have now established a software services division offering a range of proprietary technologies. In addition to our own proprietary software, Inisoft has brought a range of complimentary products to our portfolio.
Relatis® is RESPONSE's proprietary software, designed to allow our clients' businesses to excel, grow, compete, evolve and differentiate their offering in the marketplace.
Offering
RESPONSE offers bespoke solutions built around our clients' business processes to achieve a more effective service for their customers.
We place a strong emphasis on quality and measurable performance and provide robust, flexible solutions for some of the biggest names in both the private and public sectors. The successes we generate for our clients have enabled us to become a major success story in our own right.
RESPONSE has a strong 'can do' culture which, along with substantial investment in our people, software and best-of-breed technology, allows us to make an important contribution to the profitability of our clients.
*Source: Marketing Magazine Contact Centre League Table 2008