Accreditations
RESPONSE holds many industry memberships and accreditations
RESPONSE is an established and award winning contact centre and business process outsourcer
Memberships & Accreditations
DPA: RESPONSE is fully compliant with the Data Protection Act (1998).
CCA: RESPONSE holds the Customer Contact Association Standard for Best Practice accreditation.
FSA: RESPONSE is regulated and authorised by the Financial Services Authority.
ISO 9001:2000: RESPONSE is accredited with the Quality Assurance Standard ISO 9001:2000.
DMA: We maintain an active membership with the Direct Marketing Association.
Energy Sure: We have been awarded the Energy Sure Accreditation, demonstrating best practice in the power marketplace.
QMP: RESPONSE hold the Quality Standard for Mail Production.