Up-to-date company and industry information

Use the links on the left to review the latest industry news, company press releases, white papers, and case studies...

• UK Call Centre Market Grows 3% in 2007 News Article   Mon 7 Jan 2008 12:34 Market and Business Development report says number of call centres in the UK is believed to have increased to 6255.
  
• Five offshore outsourcing predictions for 2008 News Article   Tue 1 Jan 2008 11:25 Plenty of change lies ahead in the area of offshore outsourcing, which has evolved from a little-used practice to a mature industry in less than 10 years. Here are five predictions for offshore outsourcing in 2008...
  
• RESPONSE appoints Head of Learning & Development Press Release   Tue 18 Dec 2007 12:54 RESPONSE enhances its strategy for staff development.
  
• U.S. Praise for RESPONSE Press Release   Wed 21 Nov 2007 14:13 U.S. Ambassador recognises the quality of Glasgow’s thriving customer contact centre industry on a visit to the city.
  
• NOA Award Win Press Release   Wed 24 Oct 2007 14:01 RESPONSE picks up Public Sector Outsourcing Project of the Year with our work with the US Embassy.
  
• Local Fundraising to help brave Aidan Press Release   Mon 22 Oct 2007 10:31 RESPONSE staff help raise money to help brave terminally ill boy.
  
• Rey Mysterio joins the team Press Release   Fri 19 Oct 2007 13:46 WWE Wrestling star pays special visit to Glasgow RESPONSE team!
  
• Taking business performance to the next level White Paper   Tue 9 Oct 2007 16:05 Operational Excellence
  
• Evaluating Mobile Email Solutions White Paper   Tue 9 Oct 2007 16:04 One size doesn’t fit all
  
• The Location Intelligent Enterprise White Paper   Tue 9 Oct 2007 15:59 Unlocking the value of location in data
  
• RESPONSE Industry Champion Crowned Press Release   Tue 2 Oct 2007 15:35 RESPONSE's Robbie Wilson is crowned Industry Champion at the European Call Centre Awards 2007
  
• RESPONSE answers to Red Nose Day 2007 Press Release   Thu 22 Mar 2007 15:05 Generous employees, including Chief Executive David Wallace, donated their time by manning telephone lines and taking pledges.
  
• RHL becomes RESPONSE Press Release   Thu 1 Feb 2007 15:21 New corporate identity for Glasgow contact centre outsourcer.
  
• RHL announced industry Innovators 2006 Press Release   Mon 4 Dec 2006 09:46 Outsourcer scoops Support Services to the Financial Services Industry Award
  
• RHL sharpens executive capability through key appointment Press Release   Fri 10 Nov 2006 13:07 Market growth and diversification targeted through the formation of new subsidiary business.