Up-to-date company and industry information

Use the links on the left to review the latest industry news, company press releases, white papers, and case studies...

• The AA Case Study   Fri 13 Oct 2006 17:02 The AA, the UK's largest motoring organisation, required a partner with the ability to develop their EBC's technology, as well as establish a coherent sales and service team.
  
• Sky Case Study   Thu 12 Oct 2006 16:30 Sky operates the UK's largest digital pay television platform and is a leading broadcaster of sports, movies, entertainment and news.
  
• An Insurance Provider Client Case Study   Wed 11 Oct 2006 09:30 As part of one of the world's largest insurance groups, this insurance provider required a resource in the UK to help generate extra revenues from the customers of its many business partners.
  
• A Utility Company Client Case Study   Wed 20 Sep 2006 10:55 RESPONSE has had a strong partnership with this client for many years, encompassing up to 60 outbound and 100 inbound agents working across a variety of campaigns.
  
• European Lottery Operator Case Study   Wed 30 Aug 2006 12:31 A major European lottery operator commissioned RESPONSE to create a truly interactive contact centre to support new games across web, digital TV and SMS.
  
• NTL Case Study   Fri 18 Aug 2006 11:46 NTL established a dedicated debt division with very demanding targets.
  
• RHL appoints HR Director Press Release   Mon 26 Jun 2006 16:19 RHL Chief Executive strengthens board with new appointment.