Up-to-date company and industry information

Use the links on the left to review the latest industry news, company press releases, white papers, and case studies...

• UK Call Centre Market Grows 3% in 2007 News Article   Mon 7 Jan 2008 12:34 Market and Business Development report says number of call centres in the UK is believed to have increased to 6255.
  
• Five offshore outsourcing predictions for 2008 News Article   Tue 1 Jan 2008 11:25 Plenty of change lies ahead in the area of offshore outsourcing, which has evolved from a little-used practice to a mature industry in less than 10 years. Here are five predictions for offshore outsourcing in 2008...
  
• RESPONSE appoints Head of Learning & Development Press Release   Tue 18 Dec 2007 12:54 RESPONSE enhances its strategy for staff development.
  
• U.S. Praise for RESPONSE Press Release   Wed 21 Nov 2007 14:13 U.S. Ambassador recognises the quality of Glasgow’s thriving customer contact centre industry on a visit to the city.
  
• NOA Award Win Press Release   Wed 24 Oct 2007 14:01 RESPONSE picks up Public Sector Outsourcing Project of the Year with our work with the US Embassy.
  
• Local Fundraising to help brave Aidan Press Release   Mon 22 Oct 2007 10:31 RESPONSE staff help raise money to help brave terminally ill boy.
  
• Rey Mysterio joins the team Press Release   Fri 19 Oct 2007 13:46 WWE Wrestling star pays special visit to Glasgow RESPONSE team!
  
• An Insurance Provider Client Case Study   Thu 11 Oct 2007 09:30 As part of one of the world's largest insurance groups, this insurance provider required a resource in the UK to help generate extra revenues from the customers of its many business partners.
  
• Taking business performance to the next level White Paper   Tue 9 Oct 2007 16:05 Operational Excellence
  
• Evaluating Mobile Email Solutions White Paper   Tue 9 Oct 2007 16:04 One size doesn’t fit all
  
• The Location Intelligent Enterprise White Paper   Tue 9 Oct 2007 15:59 Unlocking the value of location in data
  
• RESPONSE Industry Champion Crowned Press Release   Tue 2 Oct 2007 15:35 RESPONSE's Robbie Wilson is crowned Industry Champion at the European Call Centre Awards 2007
  
• A Utility Company Client Case Study   Thu 20 Sep 2007 10:55 RESPONSE has had a strong partnership with this client for many years, encompassing up to 60 outbound and 100 inbound agents working across a variety of campaigns.
  
• European Lottery Operator Case Study   Thu 30 Aug 2007 12:31 A major European lottery operator commissioned RESPONSE to create a truly interactive contact centre to support new games across web, digital TV and SMS.
  
• NTL Case Study   Sat 18 Aug 2007 11:46 NTL established a dedicated debt division with very demanding targets.