Knowledge Centre
Welcome to the RESPONSE Knowledge Centre
As one of the UK's largest customer contact centres, we could be the voice of your success.
Providing intelligent outsourcing solutions, whatever your requirements
"Product knowledge is essential in this job"
Chris Green
Advisor
Up-to-date company and industry information
Use the links on the left to review the latest industry news, company press releases, white papers, and case studies...
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The AA
Case Study Fri 13 Oct 2006 17:02
The AA, the UK's largest motoring organisation, required a partner with the ability to develop their EBC's technology, as well as establish a coherent sales and service team.
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Sky
Case Study Thu 12 Oct 2006 16:30
Sky operates the UK's largest digital pay television platform and is a leading broadcaster of sports, movies, entertainment and news.
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An Insurance Provider Client
Case Study Wed 11 Oct 2006 09:30
As part of one of the world's largest insurance groups, this insurance provider required a resource in the UK to help generate extra revenues from the customers of its many business partners.
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A Utility Company Client
Case Study Wed 20 Sep 2006 10:55
RESPONSE has had a strong partnership with this client for many years, encompassing up to 60 outbound and 100 inbound agents working across a variety of campaigns.
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European Lottery Operator
Case Study Wed 30 Aug 2006 12:31
A major European lottery operator commissioned RESPONSE to create a truly interactive contact centre to support new games across web, digital TV and SMS.
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NTL
Case Study Fri 18 Aug 2006 11:46
NTL established a dedicated debt division with very demanding targets.
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RHL appoints HR Director
Press Release Mon 26 Jun 2006 16:19
RHL Chief Executive strengthens board with new appointment.