RESPONSE, the Glasgow-based customer contact centre outsourcer, has strengthened its senior management team with the appointment of a new Director of Operations.

With over 12 years’ industry experience, Justene Donnelly joins from beCogent, and brings a wealth of knowledge and expertise to the RESPONSE operation.

Reporting directly to Managing Director, Brian Bannatyne, Justene will be responsible for managing all client operations across fives sites as well as our performance and insight, service assurance and quality departments.

Chris McIlduff, who held the post previously, has transitioned to a newly formed role of Customer Solutions Director, utilising his vast wealth of industry experience to develop and define client propositions for RESPONSE. Chris remains a member of the RESPONSE Board of Directors.

 Brian Bannatyne said:  "We are delighted to welcome Justene to the team at RESPONSE. Her outstanding experience will be invaluable in helping us continue to deliver excellent results and service to our clients.”

“I am also pleased to announce that Chris will be continuing his great work with RESPONSE as Customer Solutions Director and I am confident he and Justene will continue to drive our business forward.”   

Justene added:  "RESPONSE is a leading provider of contact centre and business process outsourcing services in the UK, so I am delighted to be given the opportunity to join the organisation and work alongside such an experienced team.”