Business Interview
RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry
Business Enquiries
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
Join RESPONSE
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Client solutions
Our Client Solutions team spearheads our commitment to best in class client satisfaction, customer insight, and cutting edge innovative solutions.
Our solution architects - with specialisms in operations, insight, technology and commercial disciplines - conduct continuous improvement reviews and present analysis and recommendations to clients.
Supporting your contact volume fluctuations
Our highly effective resource planning team uses robust planning and forecasting techniques, supported by best in class software to allow us to plan and accommodate contact volume fluctuations. This ensures that additional contact volume from planned or unexpected marketing campaigns is managed.
We create dynamic and flexible solutions that can support:
- very short term peaks (hours or days)
- peaks that last or cover a seasonal profile (weeks or months)
- unexpected and significant call volume increases
Industry relevant customer data
RESPONSE has a wealth of experience of delivering data analysis for a wide range of clients across a variety of sectors. Our experts have the full range of skills needed to extract, manipulate and report on contact related data. Their experience of the contact centre industry is significant and therefore ensures we can provide context based reporting with insight drawn from our knowledge of your market sector.
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Our Blog
I think it’s pretty common argument that the whole Lords of the Rings adventure could have been massively simplified by getting the eagles to drop the ring in the | There is a famous quote which states that:
"insanity is doing the same thing over and over and expecting different |
Latest News
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RESPONSE, one of the UK’s leading contact management centres based in Glasgow, has handed over a cheque for £21,470 to Yorkhill Children’s Foundation, as a result of fundraising efforts over the last 18 months. |
RESPONSE has been commended for its proactive recruitment of previously long-term unemployed people in comments made by Mark Hoban, Minister for Employment. |
One of the UK’s leading contact centres, RESPONSE, has honoured the achievements of its employees at the company’s’ annual awards held at the Radisson Blu hotel in Glasgow. |
