Outstanding customer experiences, enhanced client value
Success Stories
Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.
Let us help you:
- Improve customer lifetime value
- Achieve customer brand loyalty
- Increase profits
- Maximise resources
- Make informed decisions
Business Enquiries
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
Join RESPONSE
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Our Solutions Enhanced client value Client solutions
Client solutions
Our Client Solutions team spearheads our commitment to best in class client satisfaction, customer insight, and cutting edge innovative solutions.
Our solution architects - with specialisms in operations, insight, technology and commercial disciplines - conduct continuous improvement reviews and present analysis and recommendations to clients.
Supporting your contact volume fluctuations
Our highly effective resource planning team uses robust planning and forecasting techniques, supported by best in class software to allow us to plan and accommodate contact volume fluctuations. This ensures that additional contact volume from planned or unexpected marketing campaigns is managed.
We create dynamic and flexible solutions that can support:
- very short term peaks (hours or days)
- peaks that last or cover a seasonal profile (weeks or months)
- unexpected and significant call volume increases
Industry relevant customer data
RESPONSE has a wealth of experience of delivering data analysis for a wide range of clients across a variety of sectors. Our experts have the full range of skills needed to extract, manipulate and report on contact related data. Their experience of the contact centre industry is significant and therefore ensures we can provide context based reporting with insight drawn from our knowledge of your market sector.
Contact us today for more information on our range of customer service solutions.
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Our Blog
Did you know that people blogging in Indonesia are 52 times sadder than the average worldwide bloggers. We know this because the way we understand people’s emotions is undergoing a revolution – a quiet revolution, but | 
Through my exciting journey at RESPONSE I have been very lucky to work with some very talented and committed people. The work they do has inspired me and has made me feel very privileged to have known and worked with them |
Latest News
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Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process. |
RESPONSE GO FOR DISTINCTION IN HR05.
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RESPONSE, one of the UK’s leading customer contact management centres located in Glasgow, has been shortlisted as a finalist for the forthcoming HR Distinction Awards.
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RESPONSE Showcase Talent for Charity24.
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RESPONSE staged its first ever staff awards ceremony, recognising the hard work employees have delivered over the last year. |