Business Interview
RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry
Business Enquiries
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
Join RESPONSE
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Continuous improvement
We are fully committed to delivering increased client satisfaction, driving growth and generating business enhancements for our clients through a programme of continuous improvement.
Helping you make informed business decisions
Our Client Solutions team:
- conduct marketplace analysis
- develop detailed customer and product insight reviews
- undertake core process reviews
These deliver our clients valuable data with recommendations, enabling informed decisions on service and product development.
Structured programme
Regular project reviews are undertaken to maximise opportunities - driving additional value, reducing cost, and helping business growth - through detailed insight and thought leadership. We follow a structured programme, PRIDE (Process Review Initiative to Drive Effectiveness), that ensures that RESPONSE continually delivers you high performing operations and people.
We are on Twitter
Our Blog
I think it’s pretty common argument that the whole Lords of the Rings adventure could have been massively simplified by getting the eagles to drop the ring in the | There is a famous quote which states that:
"insanity is doing the same thing over and over and expecting different |
Latest News
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RESPONSE, one of the UK’s leading contact management centres based in Glasgow, has handed over a cheque for £21,470 to Yorkhill Children’s Foundation, as a result of fundraising efforts over the last 18 months. |
RESPONSE has been commended for its proactive recruitment of previously long-term unemployed people in comments made by Mark Hoban, Minister for Employment. |
One of the UK’s leading contact centres, RESPONSE, has honoured the achievements of its employees at the company’s’ annual awards held at the Radisson Blu hotel in Glasgow. |
