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RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
We are fully committed to delivering increased client satisfaction, driving growth and generating business enhancements for our clients through a programme of continuous improvement.
Our Client Solutions team:
These deliver our clients valuable data with recommendations, enabling informed decisions on service and product development.
Regular project reviews are undertaken to maximise opportunities - driving additional value, reducing cost, and helping business growth - through detailed insight and thought leadership. We follow a structured programme, PRIDE (Process Review Initiative to Drive Effectiveness), that ensures that RESPONSE continually delivers you high performing operations and people.
I think it’s pretty common argument that the whole Lords of the Rings adventure could have been massively simplified by getting the eagles to drop the ring in the
There is a famous quote which states that: "insanity is doing the same thing over and over and expecting different