Business Interview
RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry
Business Enquiries
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
Join RESPONSE
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Enhanced client value
We're about more than just servicing your customer contact channels. At RESPONSE we have the resource and technology to monitor, assess and develop the customer experience.
With expert and dedicated teams, we strive to enhance our knowledge of customer and advisor behaviour to realise a direct client benefit.
Our insight and analysis helps you to:
- improve product offerings and customer channel choices
- maximise customer lifetime value and brand loyalty
- understand how your customers feel about your brand
- increase profits
- make informed decisions on business processes
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Our expert teams provide you with meaningful customer data and insight |
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Providing solutions to help you improve how and when you deliver customer service |
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Increased customer lifetime value Helping you segment your customers based on value |
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We constantly innovate to help our clients improve operational performance and levels of customer service |
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Our Blog
I think it’s pretty common argument that the whole Lords of the Rings adventure could have been massively simplified by getting the eagles to drop the ring in the | There is a famous quote which states that:
"insanity is doing the same thing over and over and expecting different |
Latest News
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RESPONSE, one of the UK’s leading contact management centres based in Glasgow, has handed over a cheque for £21,470 to Yorkhill Children’s Foundation, as a result of fundraising efforts over the last 18 months. |
RESPONSE has been commended for its proactive recruitment of previously long-term unemployed people in comments made by Mark Hoban, Minister for Employment. |
One of the UK’s leading contact centres, RESPONSE, has honoured the achievements of its employees at the company’s’ annual awards held at the Radisson Blu hotel in Glasgow. |
