We build rewarding relationships
Success Stories
Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.
Let us help you:
- Improve customer lifetime value
- Achieve customer brand loyalty
- Increase profits
- Maximise resources
- Make informed decisions
Business Enquiries
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
Join RESPONSE
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Environmental responsibility
RESPONSE is committed to carrying out our business in an environmentally responsible manner. As an organisation with care and respect at the heart of our values, we recognise the need to understand and reduce the impact that our business has on the environment.
Our ISO 14001 certification recognised the hard work of our staff and dedicated environmental team.
Commitment and action
- Reduction in fossil fuel consumption. Our buildings, technology systems and workforce travel all consume fossil fuels which increase overall carbon emissions. We are committed to reducing these emissions where possible, using improved technology, employee communication, education, and motivating our workforce to reduce energy use individually
- Pollution prevention. We operate an Environmental Management System aligned with ISO 14001:2004 and ensure that we are compliant with all environmental legislation. We prevent pollution by controlling the disposal of hazardous materials and emissions to the environment
- Waste reduction and recycling. The overall amount of waste being generated by our business is constantly being reduced. We are committed to increasing the proportion of waste going for recycling rather than to landfill
- Responsible suppliers. We monitor our supply chain to ensure that our suppliers meet our strict environmental policy requirements
- Changing behaviours. We provide information to employees, contractors and other stakeholders to help individuals make informed choices on environmental issues. Our 'Go Green' team encourage environmentally-responsible behaviours to reduce energy consumption and waste
- Careful monitoring and control. We regularly monitor our performance against defined Key Performance Indicators and targets and report progress to the business. We issue regular communication regarding our achievements against these objectives, and our Leadership Team review the effectiveness of our environmental management system and look for opportunities for improvement on a regular basis
Download the RESPONSE Environmental policy
Contact us today to find out more about RESPONSE.
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Our Blog
Did you know that people blogging in Indonesia are 52 times sadder than the average worldwide bloggers. We know this because the way we understand people’s emotions is undergoing a revolution – a quiet revolution, but | 
Through my exciting journey at RESPONSE I have been very lucky to work with some very talented and committed people. The work they do has inspired me and has made me feel very privileged to have known and worked with them |
Latest News
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Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process. |
RESPONSE GO FOR DISTINCTION IN HR05.
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RESPONSE, one of the UK’s leading customer contact management centres located in Glasgow, has been shortlisted as a finalist for the forthcoming HR Distinction Awards.
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RESPONSE Showcase Talent for Charity24.
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RESPONSE staged its first ever staff awards ceremony, recognising the hard work employees have delivered over the last year. |