CCA Global Customer Convention

8th & 9th November - Glasgow

Recognised as the proven source for future insight and strategy for contact centres, CCA Global Customer Convention leads the agenda through collaboration and shared experience.

With keynote speakers from brands as diverse as Sky, Virgin Wines, Ipsos Mori, Strathclyde University and Sunderland City Council, as well David MacLeod who is leading the coalition government’s latest Employee Engagement Taskforce, the programme has been developed to offer an unrivalled opportunity to learn, network and debate.

No other sector has experienced such a rapid pace of change but will this continue into the future? How will the next generation of technologies further impact the way we communicate with our customers?

Customers and businesses are now connecting in ways we could never have imagined. How can we plan for the future? Should our service proposition change to meet the needs of our customers?

Social media is having a profound impact on how people stay connected. How will it affect our lives in the future – work, shopping, leisure and, critically, interactions with organisations that provide us with goods and services?

Business process outsourcing is more accepted as a business model and technology has advanced. What are the main barriers to growth and how can better partnerships be developed to improve relations between in-house operators and outsourcers?

The CCA will face these challenges head on by bringing an innovative and challenging debate to delegates.

Visit CCA for more information. We'll be there... contact us ahead of the event to arrange a chat.