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Success Stories
Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.
Let us help you:
- Improve customer lifetime value
- Achieve customer brand loyalty
- Increase profits
- Maximise resources
- Make informed decisions
Business Enquiries
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
Join RESPONSE
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Knowledge centre Client case studies
Client case studies
Take a look at our case studies and find out how RESPONSE delivers great results for clients.
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AA European Breakdown Insurance In addition to reducing costs, and increasing revenues, we help The AA to concentrate solely on product and claims activity whilst we manage the people, processes and technology on their behalf. |
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Since 1996 RESPONSE has provided consular information and appointment booking of Visa interviews on behalf of the US Embassy in London and the US Consulate in Belfast. |
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We’ve been helping this financial services client reduce costs since 2006, providing in-sourced contact centre solutions to service its retail customers. |
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ASB required an internet banking solution that would meet their customers’ 24/7 banking demands without the need for a high availability customer contact centre. Our Tranexus product provides a low-cost, high performance solution with limited demand upon existing IT infrastructure. |
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Dundee College experienced a £30,000 budget saving in the first three months of operation thanks to the introduction of CAMS, our online course application management solution. |
Contact us today for more information on our range of customer service solutions.
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Our Blog
Did you know that people blogging in Indonesia are 52 times sadder than the average worldwide bloggers. We know this because the way we understand people’s emotions is undergoing a revolution – a quiet revolution, but | 
Through my exciting journey at RESPONSE I have been very lucky to work with some very talented and committed people. The work they do has inspired me and has made me feel very privileged to have known and worked with them |
Latest News
RESPONSE GO FOR DISTINCTION IN HR05.
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RESPONSE, one of the UK’s leading customer contact management centres located in Glasgow, has been shortlisted as a finalist for the forthcoming HR Distinction Awards.
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RESPONSE Showcase Talent for Charity24.
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RESPONSE staged its first ever staff awards ceremony, recognising the hard work employees have delivered over the last year. |
US Embassy extends contract with RESPONSE07.
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RESPONSE, one of the UK’s leading contact management centres has received an additional 12 month extension to its existing contract with the US Embassy in London. |