Trust us to look after your brand
Success Stories
Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.
Let us help you:
- Improve customer lifetime value
- Achieve customer brand loyalty
- Increase profits
- Maximise resources
- Make informed decisions
Business Enquiries
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
Join RESPONSE
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Knowledge centre Client case studies
Client case studies
Take a look at our case studies and find out how RESPONSE delivers great results for clients.
 |
AA European Breakdown Insurance In addition to reducing costs, and increasing revenues, we help The AA to concentrate solely on product and claims activity whilst we manage the people, processes and technology on their behalf. |
 |
Since 1996 RESPONSE has provided consular information and appointment booking of Visa interviews on behalf of the US Embassy in London and the US Consulate in Belfast. |
 |
We’ve been helping this financial services client reduce costs since 2006, providing in-sourced contact centre solutions to service its retail customers. |
 |
ASB required an internet banking solution that would meet their customers’ 24/7 banking demands without the need for a high availability customer contact centre. Our Tranexus product provides a low-cost, high performance solution with limited demand upon existing IT infrastructure. |
 |
Dundee College experienced a £30,000 budget saving in the first three months of operation thanks to the introduction of CAMS, our online course application management solution. |
Contact us today for more information on our range of customer service solutions.
We are on Twitter
Our Blog
The evolutionary path of project management has seen a real focus on the expansion of tools, techniques and strategies to support programme management, project offices and portfolio | Did you know that people blogging in Indonesia are 52 times sadder than the average worldwide bloggers. We know this because the way we understand people’s emotions is undergoing a revolution – a quiet revolution, but |
Latest News
|
Nearly 200 employees at contact management centre RESPONSE in Glasgow have pledged their support for the Anthony Nolan Trust, by joining the bone marrow register at a donor recruitment event, which was organised and hosted by Strathclyde Fire and Rescue. |
A Helping Hand To Local School Children07.
03.
12
RESPONSE and Glasgow Warriors are helping children at Scotstoun Primary and Glencryan School in Cumbernauld to boost their communication and leadership skills as part of an innovative workshop to prepare them for the challenges of secondary school.
|
Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process. |