Success Stories

Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.

Finalists

Let us help you:

  • Improve customer lifetime value
  • Achieve customer brand loyalty
  • Increase profits
  • Maximise resources
  • Make informed decisions

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We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.

Our solutions

Our market expertise

 

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We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.

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For 20 years, RESPONSE has been developing and providing contact centre services and software solutions for many of the UK’s biggest brands.

We’ve built trusted long-term relationships with clients that have helped us develop powerful insight and tailored solutions across several key industry sectors.

Our impressive list of blue-chip clients includes Sky, Hiscox, and Scottish Power, as well as public sector and government agencies such as the United States Embassy in London and the Student Loans Company.

We work with clients across many sectors, including:

retail banking

Financial services

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Telecommunications

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Utilities

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Public sector

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Retail

Contact us today for more information on the market expertise we can offer your business.

We are on Twitter

Follow us: Congratulations to our competition winners Keiran, Jade and Ruth who will become the Voice of RESPONSE, well done guys
Follow us: Chris Summers shares five ways to help improve customer retention http://t.co/7Rb5mqFm
Follow us: Stormy weather may finally be a good thing for Scotland http://t.co/WJ4Dbl1u

Our Blog

The evolutionary path of project management has seen a real focus on the expansion of tools, techniques and strategies to support programme management, project offices and portfolio
Did you know that people blogging in Indonesia are 52 times sadder than the average worldwide bloggers. We know this because the way we understand people’s emotions is undergoing a revolution – a quiet revolution, but

Latest News

Nearly 200 employees at contact management centre RESPONSE in Glasgow have pledged their support for the Anthony Nolan Trust, by joining the bone marrow register at a donor recruitment event, which was organised and hosted by Strathclyde Fire and Rescue.

RESPONSE and Glasgow Warriors are helping children at Scotstoun Primary and Glencryan  School in Cumbernauld to boost their communication and leadership skills as part of an innovative workshop to prepare them for the challenges of secondary school.

Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process.