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RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
The economic downturn has caused insurance consumers to seek increased value for money. This has resulted in businesses focussing on developing customer loyalty whilst reducing costs and improving efficiencies.
At RESPONSE, we understand that the sector not only faces high levels of competition but several other challenges:
As a result, delivering outstanding customer service is paramount in achieving competitive advantage, to retain and grow the existing customer base.
RESPONSE is uniquely positioned to meet the demands of the challenge that lies ahead, offering:
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I think it’s pretty common argument that the whole Lords of the Rings adventure could have been massively simplified by getting the eagles to drop the ring in the
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