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Let us help you:
- Improve customer lifetime value
- Achieve customer brand loyalty
- Increase profits
- Maximise resources
- Make informed decisions
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Markets Financial Services General insurance
General insurance - business process outsourcing
The economic downturn has caused insurance consumers to seek increased value for money. This has resulted in businesses focussing on developing customer loyalty whilst reducing costs and improving efficiencies.
At RESPONSE, we understand that the sector not only faces high levels of competition but several other challenges:
- 78% of shoppers are likely to visit a price comparison site to source their insurance provider, seeking speed and price as differentiators
- customers have greater access to pre-purchase information including consumer reviews
- it costs up to five times more to acquire a new customer than to retain an existing one and customers are more difficult to acquire, retain and grow
- New EU ruling disallowing product differentiation by gender
As a result, delivering outstanding customer service is paramount in achieving competitive advantage, to retain and grow the existing customer base.
Our value-add solutions
We can provide you with an exceptional sales and service operation or technology solutions. Along with our insightful customer feedback we will help you to:
- make informed decisions on business processes
- improve product offerings and customer channel choices
- maximise customer lifetime value and brand loyalty
- understand how your customers feel about your brand
Maximise profits and minimise resource
RESPONSE is uniquely positioned to meet the demands of the challenge that lies ahead, offering:
- customer acquisition
- customer services
- customer winback
- product up-sell and cross-sell
- back office administration and fulfilment
- 24/7 resourcing
- technology solutions that provide customers with choice of contact channels including both assisted and self-service options
Whatever your requirement we have the service ability, people resource, and technical capacity to ensure the right solution is created for your company.
More information
Please fill out your details below to receive more information on our expertise in General Insurance.
Contact us today for more information on the market expertise we can offer your business.
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Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process. |
RESPONSE GO FOR DISTINCTION IN HR05.
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RESPONSE, one of the UK’s leading customer contact management centres located in Glasgow, has been shortlisted as a finalist for the forthcoming HR Distinction Awards.
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RESPONSE Showcase Talent for Charity24.
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RESPONSE staged its first ever staff awards ceremony, recognising the hard work employees have delivered over the last year. |