Utilities - business process outsourcing

Globalisation and the need for secure, affordable energy go hand-in-hand. So does competition. The utilities sector is changing rapidly and becoming increasingly complex, as companies pursue new strategies for value creation and competitive advantage.

At RESPONSE, we understand that your industry is not only under the spotlight but also faced with these challenging issues:

• securing the supply of resource
• complying with, and managing, regulatory and reporting requirements
• addressing sustainability
• managing financial risk
• climate strategy, renewable energy and energy efficiency
• environmental impact of operations
• pricing

In order to address these pressing issues, many utility companies have turned to outsourcing parts of their business areas, to allow for focused concentration on other areas of their operations.

Our value-add solutions

We can provide you with an exceptional sales and service operation or technology solution. Along with our insightful and value-add customer feedback we will help you to:

• make informed decisions on business processes
• improve product offerings and customer channel choices 
• maximise customer lifetime value and brand loyalty
• understand how your customers feel about your brand

Maximise profits and minimise resource

RESPONSE has worked in the utilities sector for many years and has experience in managing the following outsource call handling services:

• inbound/outbound call handling
• customer services 
• customer acquisition 
• customer winback 
• product up-sell and cross-sell 
• pre-payment services

Whatever your requirement we have the service ability, people resource, and technical capacity to ensure the right solution is created for your company.