Brian Bannatyne - Managing Director

Brian joined RESPONSE in October 2008 and was appointed Managing Director in 2009. He is responsible for the RESPONSE Group and brings to the role a wealth of management and operating experience from both domestic and global organisations including Honeywell Corporation, and Semple Cochrane Plc. Brian is a visionary leader who has implemented a wholesale overhaul of the company’s organisational structure, establishing a newly-energised leadership team drawn from a variety of sectors to bring a fresh way of thinking.

Justene Donnelly - Director of Client Engagement

Justene joined RESPONSE in June 2009. She worked for over 12 years in a number of contact centres in Scotland including TSC, ClientLogic UK and, most recently, at beCogent where she was responsible for four blue chip clients and 1400 personnel. Justene is responsible for the Client Engagement team which includes Sales, Marketing, Client Solutions, Relationship Management and Commercial Management.

Julie McIntosh - Director of People & Culture

Julie joined RESPONSE in August 2009 and has implemented a pioneering human resources strategy which is transforming the conditions of staff working for RESPONSE. Julie is driving forward change by better understanding the needs of staff and engaging with them to cultivate leadership skills and maximise their career potential. Having worked in HR for over 18 years, Julie has considerable experience in the leadership of an HR function; development and implementation of strategy; organisational design and development.

Grazyna Swiercz - Director of Operational Excellence

Grazyna joined RESPONSE early 2011. Grazyna draws on almost 11 years’ expertise in outsourcing across the Telco, Finance and IT sectors. She was previously Director of Accounts Operations at ClientLogic (Sitel), the contact centre outsourcer, and Senior Outsourcing Manager with T-Mobile located in both the USA and UK. Assuming the role of Director of Operational Excellence, Grazyna is responsible for our Operations, Quality, Resource Planning Outbound Solutions and Real Time Management.