Travel, Leisure and Sports

Consumer demand and expectations have continued to expand, with the evolution of our global marketplace.

The travel, leisure and sports industry sectors are all highly sensitive to economic and competitive market conditions and are heavily concentrated around investment, technology, management and marketing.

With the constant growth of our global marketplace, consumer demand and expectations have continued to escalate. Companies within these sectors need to meet today's challenges by understanding and establishing strategies to meet consumer trends, economic conditions, regulatory compliance obligations, technology, competition and particular concerns over security, environmental and social responsibility.

The travel, leisure and sports industry sectors all face the challenge of mergers and acquisitions, as well as market consolidation, which lead companies to seriously consider reducing costs and enhancing efficiency in their core business operations.

RESPONSE can help you overcome these challenges. We have years of experience in each of these sectors and have managed and operated many business functions on behalf of our clients, including:

• Stand-alone, bespoke CRM system solutions
• Commercial ticketing operations (sales & credit card hotline)
• Complete ticketing and merchandise fulfilment
• Web-chat moderating
• Web interaction including ‘Call-Me’ functionality
• Inbound reservations and sales
• Customer service and complaint handling
• Redirection of incoming calls to other client departments
• Management of outbound calling programmes
• Pan-European call planning and routing
• Payment processing in all major European currencies
• Centralised contact management of key affinity and discount partners
• Accurate and efficient dispatch of personalised itineraries by post, fax and e-mail
• Sophisticated management reporting to ensure service levels are maintained

Whatever your requirement, RESPONSE has the expertise, capabilities and technology to ensure the right solution is created for your company.