People
"The culture and 'can do' attitude of this company are the main drivers for its success."
BSI Audit, 2003
As one of the UK's largest customer contact centres, we could be the voice of your success.
"It's all about being polite, professional and providing accurate information."
Rachel Wells
Advisor
The People Behind Your Voice
RESPONSE recognises that our employees play a huge part in our success.
Advances in technology have had a huge impact on the way we communicate in recent years but one fact remains – customers want to hear a friendly human voice when they telephone your company. RESPONSE understands that highly-motivated customer service and sales professionals are key to the success of any contact centre business and that is why we strive to be the employer of choice in our sector.
Our commitment begins with our dedicated team of in-house recruitment specialists who will develop a bespoke recruitment programme to meet your company’s brief. And, as soon as they are on board, our new recruits begin to develop skills that set them apart from others in the industry.
As well as gaining job-specific knowledge, staff take part in training and development activities which build their confidence and enhance their communication ability. Opportunities for further training are offered to all staff throughout their careers and, as we look to promote from within whenever possible, there is plenty of scope for career progression.
RESPONSE believes that if we provide our people with the appropriate knowledge, skills and motivation, they will provide the energy and power to drive our business forward. Our employees enjoy a competitive salary and benefits package, excellent training and development, and the opportunity to work in a lively, fun environment with a strong community spirit. Over the past year, employee-led initiatives have raised more than £10,000 for local and national charities.