Our employees are at the heart of everything we do
Success Stories
Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.
Join RESPONSE:
- Career development
- Permanent contract
- Excellent benefits
- Flexible hours
- Fun and friendly
Business Enquiries
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
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We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Carla Bruce
 |
Customer Advisor / Full time |
How long have you worked at RESPONSE?
Over 4 years.
How has your career developed since you first started?
I started as an advisor on the Sky project and have now progressed to senior advisor for our US Embassy client.
Tell us about your current role and what you enjoy about it?
I deal with calls from members of the public who wish to enter the USA either on a temporary basis or permanently to live or work there. My role is to provide them with information on visa requirements and if required, book appointments for them to apply for visas. The best thing about this job is that it can be very interesting as you deal with a wide range of enquiries and sometimes you get to speak to celebrities!
What do you like best about RESPONSE as an employer?
They support really worthwhile charities.
What's been the most enjoyable social event you've been to at RESPONSE and why?
I absolutely loved the discount tickets to the Robin Hood pantomime. It was a great show and I had a really good time.
What do you do when you're not working?
I love nothing better than getting stuck in to a good book.
What is your top work tip?
Smile on every call, it shows in your voice.
What is your top life tip?
Always treat others how you'd like to be treated yourself.
For enquiries about any of our job vacancies or working at RESPONSE, contact us today.
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Latest News
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Nearly 200 employees at contact management centre RESPONSE in Glasgow have pledged their support for the Anthony Nolan Trust, by joining the bone marrow register at a donor recruitment event, which was organised and hosted by Strathclyde Fire and Rescue. |
A Helping Hand To Local School Children07.
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RESPONSE and Glasgow Warriors are helping children at Scotstoun Primary and Glencryan School in Cumbernauld to boost their communication and leadership skills as part of an innovative workshop to prepare them for the challenges of secondary school.
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Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process. |