Our employees are at the heart of everything we do
Success Stories
Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.
Join RESPONSE:
- Career development
- Permanent contract
- Excellent benefits
- Flexible hours
- Fun and friendly
Business Enquiries
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
Join RESPONSE
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Tabasum Assia Jamil
 |
Customer Advisor / Part-time (full-time university student) |
How long have you worked at RESPONSE?
2 years.
What training and development have you done at RESPONSE?
Customer service skills, complaints handling, bill calculation, product knowledge, banking sector training
How has your career developed since you first started?
This is my first ever job. I have learned everything here, from scratch. All the confidence I have today and my excellent customer service skills are because of RESPONSE.
Tell us about your current role and what you enjoy about it?
I am working as a Personal Banking Advisor. The best thing about this role is that it’s a totally customer service based role and I just love helping customers. I enjoy it when the customer leaves satisfied and awards me with a 100% customer service satisfaction score.
What do you like best about RESPONSE as an employer?
The environment and the bond that people share. It feels like we are a big family, not just employees.
What's been your proudest/most rewarding moment at RESPONSE?
In my current role I won a prize for delivering Excellent Customer Service. And now, being selected as a face of RESPONSE is something big for me.
What do you do when you're not working?
I love watching films and shopping.
Share with us your guilty secret...go on...
I’m a big attention seeker and just love getting pampered!
What is your top work tip?
Start loving your job. You will automatically start performing well.
For enquiries about any of our job vacancies or working at RESPONSE, contact us today.
We are on Twitter
Our Blog
The evolutionary path of project management has seen a real focus on the expansion of tools, techniques and strategies to support programme management, project offices and portfolio | Did you know that people blogging in Indonesia are 52 times sadder than the average worldwide bloggers. We know this because the way we understand people’s emotions is undergoing a revolution – a quiet revolution, but |
Latest News
|
Nearly 200 employees at contact management centre RESPONSE in Glasgow have pledged their support for the Anthony Nolan Trust, by joining the bone marrow register at a donor recruitment event, which was organised and hosted by Strathclyde Fire and Rescue. |
A Helping Hand To Local School Children07.
03.
12
RESPONSE and Glasgow Warriors are helping children at Scotstoun Primary and Glencryan School in Cumbernauld to boost their communication and leadership skills as part of an innovative workshop to prepare them for the challenges of secondary school.
|
Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process. |