Our employees are at the heart of everything we do
Success Stories
Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.
Join RESPONSE:
- Career development
- Permanent contract
- Excellent benefits
- Flexible hours
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We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
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We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Gerry Carstairs
 |
Quality Coordinator / Full time |
How long have you worked at RESPONSE?
Over 5 years.
What training and development have you done at RESPONSE?
I have attended numerous training courses during my career with RESPONSE. I have attended leadership courses along with effective communication and team building workshops.
How has your career developed since you first started?
I have been an advisor for both Sky Customer Services and US Embassy, a Team Manager for SKY CS, and now I’m a Quality Co-ordinator for Sky Sales.
Tell us about your current role and what you enjoy about it?
In my current role I am working in conjunction with the operations managers to roll out effective coaching and profiling skills. I analyse data received from the client with a view to developing new training/coaching techniques and targeting specific areas for development.
My job at RESPONSE has allowed me to make great friends and realise my passion for coaching and development. The people I work with are some of the best and most interesting people I have ever met and the fact I get to work with them on a daily basis creates a really great work atmosphere.
What do you like best about RESPONSE as an employer?
I love that RESPONSE has allowed me to progress through my career to my current role, giving me the training and experience to realise my role in the company.
What do you do when you're not working?
I'm a part time bar man and an events co-ordinator for an international social events group. I also perform in amateur musicals.
Share with us your guilty secret...go on...
I attended a dance school for 2 years to learn how to dance for amateur dramatics.
What is your top work tip?
What's done is done. Don't linger over past mistakes - learn from them and move on.
For enquiries about any of our job vacancies or working at RESPONSE, contact us today.
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Latest News
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Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process. |
RESPONSE GO FOR DISTINCTION IN HR05.
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RESPONSE, one of the UK’s leading customer contact management centres located in Glasgow, has been shortlisted as a finalist for the forthcoming HR Distinction Awards.
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RESPONSE Showcase Talent for Charity24.
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RESPONSE staged its first ever staff awards ceremony, recognising the hard work employees have delivered over the last year. |