
Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.

We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
We believe that it is vitally important that we deliver an exceptional customer experience across all channels of communication.
There is a growing demographic of consumers that prefer to use online and mobile customer service. RESPONSE already successfully delivers customer service through these channels for a number of our clients.
Our new media expertise extends to:
We've adopted, for example, web help sections to provide online answers to customer questions, thereby reducing the need for direct contact – what better way to ensure customer satisfaction? This sentiment has been echoed by leading industry experts.
To supplement this, we've also introduced web chat and email and believe that this has the ability to significantly increase operational efficiency.
A number of the new communications technologies provide scope for self service rather than assisted service delivery. We embrace these technologies in our solution development in a way that may appear unusual to a traditional outsource service provider. This is because our role is as a partner rather than simply a service provider. The customer experience is our focus and providing customers with channel choice, including self service options, is a clear route to reduced customer effort and increased customer satisfaction and loyalty. RESPONSE solutions may lead to lower assisted contacts but our long-term trusted partnerships are evidenced by the tenure of our clients.
A welcome by-product of using these communication channels is a considerable reduction in cost to serve. This in turn leads to increased customer satisfaction as customers can utilise the channel of their choice. In addition, this leads to increased operational efficiency with uplift in competitiveness and profitability.
Contact us today for more information on our range of customer service solutions.
RESPONSE GO FOR DISTINCTION IN HR05.
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RESPONSE, one of the UK’s leading customer contact management centres located in Glasgow, has been shortlisted as a finalist for the forthcoming HR Distinction Awards.
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RESPONSE Showcase Talent for Charity24.
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RESPONSE staged its first ever staff awards ceremony, recognising the hard work employees have delivered over the last year. |
US Embassy extends contract with RESPONSE07.
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RESPONSE, one of the UK’s leading contact management centres has received an additional 12 month extension to its existing contract with the US Embassy in London. |