
Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.

We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
We believe that it is vitally important that we deliver an exceptional customer experience across all channels of communication.
There is a growing demographic of consumers that prefer to use online and mobile customer service. RESPONSE already successfully delivers customer service through these channels for a number of our clients.
Our new media expertise extends to:
We've adopted, for example, web help sections to provide online answers to customer questions, thereby reducing the need for direct contact – what better way to ensure customer satisfaction? This sentiment has been echoed by leading industry experts.
To supplement this, we've also introduced web chat and email and believe that this has the ability to significantly increase operational efficiency.
A number of the new communications technologies provide scope for self service rather than assisted service delivery. We embrace these technologies in our solution development in a way that may appear unusual to a traditional outsource service provider. This is because our role is as a partner rather than simply a service provider. The customer experience is our focus and providing customers with channel choice, including self service options, is a clear route to reduced customer effort and increased customer satisfaction and loyalty. RESPONSE solutions may lead to lower assisted contacts but our long-term trusted partnerships are evidenced by the tenure of our clients.
A welcome by-product of using these communication channels is a considerable reduction in cost to serve. This in turn leads to increased customer satisfaction as customers can utilise the channel of their choice. In addition, this leads to increased operational efficiency with uplift in competitiveness and profitability.
Contact us today for more information on our range of customer service solutions.
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Nearly 200 employees at contact management centre RESPONSE in Glasgow have pledged their support for the Anthony Nolan Trust, by joining the bone marrow register at a donor recruitment event, which was organised and hosted by Strathclyde Fire and Rescue. |
A Helping Hand To Local School Children07.
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RESPONSE and Glasgow Warriors are helping children at Scotstoun Primary and Glencryan School in Cumbernauld to boost their communication and leadership skills as part of an innovative workshop to prepare them for the challenges of secondary school.
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Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process. |