Former Vodafone director helps ring change at RESPONSE

Monday, 13 September 2010 00:00

RESPONSE has appointed Jane Hext, the former Customer Services Director at Vodafone, to help it shape a new vision and strategy to ensure it continues to deliver outstanding service to its clients.

Jane, who has been appointed Non-Executive Director, joins a new management team focused on driving the company’s success through innovation and by building rewarding relationships with employees, clients and clients’ customers.

Jane brings to the RESPONSE Board a wealth of experience honed over 25 years in the fiercely-competitive telecoms and retails sectors.

While at Vodafone, Jane delivered customer experience excellence through her motivational leadership of 6,000 staff at multiple locations, both insourced and outsourced.Under her leadership, the telecoms giant implemented a transformation programme to eradicate poor customer experience and introduced daily continuous improvement forums to drive up standards of service.

Jane’s proven track record overseeing business transformations, her knowledge of outsourcing and her ability to create a culture in which people strive to achieve make her ideally qualified to help shape the future of RESPONSE.

Her focus on putting the customer at the heart of business and delivering enhanced value is central to RESPONSE’s core strategy. RESPONSE aims to be the partner of choice for clients seeking innovative solutions and is committed to promoting its values of integrity, family, innovation and dynamism across every area of operation.

Brian Bannatyne, RESPONSE’s Managing Director, said: “Jane’s contribution to formulating a new vision and strategy for RESPONSE has been immense. She has helped define what the core purpose of the business should be, the values we hold dear and the strategies that we need to execute.

“Her industry knowledge and acute understanding of what a good outsource service provider will need to look like in the future is phenomenal. Everyone in the team is really excited that Jane has joined the Board we all look forward to working closely with her in the future.”