Outsourcing partnership to create 80 new jobs

Tuesday, 10 February 2009 00:00

RESPONSE signs deal with Hiscox UK creating 80 new jobs over the next five years.

Leading contact centre provider RESPONSE has signed a five year contract with specialist insurer, Hiscox UK.

Direct commercial insurance is new to the outsourcing world, and this contract sees RESPONSE become one of the first outsourcers to work in this marketplace. The deal will see RESPONSE deliver a variety of sales and customer service activities for their client. To do this effectively RESPONSE have worked closely with Hiscox to design a bespoke system using the award winning, in-house software RELATIS.

Brian Bannatyne, managing director for RESPONSE said: “We are really excited to be working with Hiscox on this ground-breaking business model which is new to the insurance industry as well as the outsourcing world. With only a couple of companies offering a variety of ways for customers to purchase commercial insurance this will make what we do, as the only outsourcer in this space, unique.

“All the staff who work on the project have gone through a special training programme which we created with Hiscox, and included a visit to the company’s offices in Colchester.

“We look forward to providing Hiscox with a quality service and, by providing outstanding customer management solutions for all our clients, we remain at the forefront of the outsourcing industry.”

Steve Langan, Managing Director for Hiscox UK said: “We are one of the first insurers to adopt Direct Commercial Insurance and, as an organisation, we are looking to develop stable partnerships with our suppliers and ensure our customers receive a quality service. We are confident that RESPONSE can offer us the high standard of customer service and technological expertise we need to take our customer contact solutions to the next level. We look forward to developing our partnership and working together over the coming years.”