RESPONSE GO FOR DISTINCTION IN HR

Monday, 05 December 2011 10:54

RESPONSE, one of the UK’s leading customer contact management centres located in Glasgow, has been shortlisted as a finalist for the forthcoming HR Distinction Awards.

RESPONSE, one of the UK’s leading customer contact management centres located in Glasgow, has been shortlisted as a finalist for the forthcoming HR Distinction Awards.

Over 32 businesses from across the UK have been shortlisted across nine categories, which recognise outstanding achievement from leading HR Directors. RESPONSE, one of Glasgow’s largest private sector employers is up against three other companies for the title of ‘Distinction in Change Management’. The winner will be announced at a prestigious ceremony on 24 January 2012 at the ICC in Birmingham.

The winner of the ‘Distinction in Change Management’ Award will have their achievements recognised and showcased, highlighting the pivotal role played by HR in managing and implementing change.

RESPONSE recently re-structured its leadership team, drawing upon expertise from both in and outside the contact centre sector, to bring fresh thinking in the delivery of innovative customer experience solutions through a motivated and engaged workforce.  The new Leadership team has   a strong vision for the business with strategies that focus on building rewarding relationships with employees, clients and clients’ customers and HR has played an instrumental role in leading this change.

Julie McIntosh, Director of People and Culture for RESPONSE said: “We are delighted with this achievement. To reach the final stages of such a prestigious award and have our work recognised is a great honour and is testament to the team’s efforts.   As a business we are committed to putting people at the heart of everything we do.  We have been working with our key stakeholders, to deliver engaged and motivated individuals which in turn enhances our ability to deliver business growth, with great success.

“Despite the current economic challenges, RESPONSE has continued to focus on its key strengths and clearly identify the values and strategies that deliver sustainable future growth. By recognising the value of our people, and striving for excellence, we have set a standard for the rest of the contact centre industry to follow.”