RESPONSE leads way to deliver quality customer service

Tuesday, 15 February 2011 00:00

RESPONSE announces newly appointed Client Solutions Director

RESPONSE has appointed Grazyna Swiercz, in the newly-created role of Client Solution Director to spearhead its commitment to delivering excellent customer satisfaction and cutting-edge innovation.

Thanks to her impressive track record in relationship management, Grazyna is ideally placed to implement RESPONSE’s strategy of building rewarding relationships with its clients and their customers and to enhance the leading contact centre management firm’s reputation for innovation.

Grazyna will draw on almost 11 years’ expertise in outsourcing across the Telco, Finance and IT sectors. She was previously Director of Accounts Operations at ClientLogic (Sitel), the contact centre outsourcer, and Senior Outsourcing Manager with T-Mobile located in both the USA and UK.

Most recently Grazyna led Microsoft Treasury’s Global Vendor Management for EMEA, building successful strategic relationships and driving solutions through continuous improvement.

As a member of the RESPONSE Leadership Team, Grazyna will drive in-depth client reviews, ensuring that RESPONSE’s clients receive the best possible service through utilising the full range of capabilities available to them. This thorough analysis will be used to develop bespoke solutions for clients to further boost customer satisfaction and increase customer lifetime value.Grazyna will also contribute to the development of business strategy and vision, highlighting technological and organisational solutions, driving opportunity through insight to ensure Clients maintain a competitive advantage.

Grazyna said: “I’m delighted to be joining RESPONSE, which has an excellent track record for innovation and is 100% committed to continually improving the service it delivers to its customers.”

Brian Bannatyne, Managing Director at RESPONSE, said: “Grazyna’s exceptional leadership abilities and her aptitude for identifying opportunities will be a huge asset to the RESPONSE team. Our creation of this post reflects our commitment to delivering the highest possible standard of service to existing and future clients.

“Grazyna’s solid understanding of outsourcing and committed approach to client relations is a perfect fit with RESPONSE’s key values. I have no doubt she will help drive forward our vision.”