Scotland rugby coach visits RESPONSE

Thursday, 25 September 2008 00:00

Scotland rugby coach swaps the changing room for RESPONSE's Citypoint contact centre.

Scotland rugby coach Frank Hadden faced up to a new squad recently by swapping his ‘team talk’ venue from the changing room to a Glasgow contact centre operated by RESPONSE, one of UK’s largest customer contact management outsourcers.

As part of a new initiative introduced by RESPONSE, a division of the Murray Group, Frank hosted the first in a series of master class sessions for staff at the company's Citypoint office, to demonstrate how coaching methods can be adapted for use in the day-to-day business environment.

Joined by two of his players, Ben Cairns and Fergus Thomson, Frank discussed the techniques he uses to motivate, inspire and drive great performance in a sporting context, and show staff how to apply them in their daily working lives.

Frank Hadden said:

“The Murray Group is the Scotland Team sponsor and a big supporter of Scottish Rugby, so it’s great to see them developing their staff in such an innovative way.

“It was a real pleasure to be asked to speak at the inaugural master class and I hope that by giving an insight into the techniques used to motivate in sport it will give staff useful material to use in their day to day working lives.”

David Wallace, Chief Executive, RESPONSE said:

“There are many parallels between sport and business, such as leadership, teamwork, high performance and respect, so we wanted to make these attributes come alive for our staff by bringing in an external perspective.

“Our employees use a range of different skill sets but work towards a common goal, so it is fantastic to have someone of the calibre of Frank here today to share his thoughts and give first hand advice.”

The sessions are taking place as part of a wider master class programme which RESPONSE has recently rolled out across the business. The sessions will cover areas such as Customer Experience, planning and organising skills and performance coaching.