US Embassy extends contract with RESPONSE

Friday, 07 October 2011 10:44

RESPONSE, one of the UK’s leading contact management centres has received an additional 12 month extension to its existing contract with the US Embassy in London.

Over the past 15 years RESPONSE has provided a  visa information and appointment booking process on behalf of the US Embassy in London and the US Consulate General in Belfast.

During this time RESPONSE has had to account for major events such as 9/11 and the resulting changes in U.S. visa law and regulations. The Glasgow based company has successfully evolved their processes, tools and services, to support the increasing complexities of the visa application process. 

The service includes managing appointments on behalf of the Embassy, collecting payments, and ensuring all knowledge content is maintained and utilised to keep pace with the changing requirements. 

Brian Bannatyne, Managing Director of RESPONSE said: “We are very pleased that the US Embassy is renewing their contract and are confident that our ability to operate as a valued partner, integral to a client’s business, is the most effective way of building long-term, sustainable relationships.