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RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Written by Patric Donnachie
Would you like to be given the chance to shine? At RESPONSE we operate a fair and open recruitment process that gives you lots of opportunity to demonstrate your skills and personality. We welcome applications from all age groups, and a professional attitude is much more important than formal qualifications.
“The best thing about this role is that it’s a totally customer service based role and I just love helping customers.” Tabasum, Customer Service Advisor
Our recruitment process is relatively straight forward and consists of 4 stages:
If you are shortlisted, our Recruitment Team will contact you to take part in a short telephone interview. This will be an opportunity for you to tell us more about yourself and to answer some questions based around your work experience. Your suitability for the role will be evaluated against criteria such as tone of voice, enthusiasm and communication skills. If you are successful after this stage, you will be invited along to one of our assessment sessions.
At the Assessment centre, the type of activities and questions vary depending upon the role you apply for, however a typical Assessment Centre will involve:
Some management and support vacancies may also require additional activities such as preparing an individual presentation and/or psychometric testing.
Once you have successfully passed our interview process there are a few identity, security, and credit checks that we need to carry out.
I think it’s pretty common argument that the whole Lords of the Rings adventure could have been massively simplified by getting the eagles to drop the ring in the
There is a famous quote which states that: "insanity is doing the same thing over and over and expecting different