Business Interview
RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry
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CAMS - university and college application management system
Captavia Application Management System (CAMS) is Inisoft's online course application management system, created to meet the needs of UK colleges.
CAMS provides a rapidly configurable, workflow backed solution for the delivery of online application forms for courses and student funding. In addition to standard college forms, the CAMS framework can also address any type of online application requirement including those outside the education market.
Benefits
- Step-by-step forms reduce student application errors
- Reduction in repeat applications
- Less administration and form processing
- Reduced data entry activity
- Reduction in paper based forms
- Faster application processing
- Greater efficiency in use of valuable college resources
CAMS forms are designed to guide the applicant through the process in a clear and logical manner, grouping questions of a similar nature together and prompting the applicant when additional information is required. The answers to each question are validated before the application is submitted, thereby significantly reducing application errors and the processing time.
Product features
- College branded application forms
- Streamlined application process
- Automatic workflow and task creation
- Integration with master student record system
- Integration with Inisoft's funding management system, TeQuios®, for bursary and funding applications
- Online tracking of application status
- Online help
- Online messaging
- The ability to track and report on application conversion rates
Training and after-sales support
All customers who purchase one of our solutions have access to our Professional Services Team. This team will work with you to install the software on your site, configure the applications onto your network and train key staff how to get the best from the solution.
After implementation, customers are also offered a support and maintenance contract which is provided on a 12 monthly renewal basis. This contract provides:
- service desk support with any technical and operational issues
- free access to software updates and upgrades
- a dedicated Account Manager who will maintain regular contact to ensure complete satisfaction with our products and services
More information
Download the CAMS product brochure CAMS Brochure (1.33 MB)
Download the Dundee College Case Study CAMS Dundee case study (395.62 kB)
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Latest News
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RESPONSE, one of the UK’s leading contact management centres based in Glasgow, has handed over a cheque for £21,470 to Yorkhill Children’s Foundation, as a result of fundraising efforts over the last 18 months. |
RESPONSE has been commended for its proactive recruitment of previously long-term unemployed people in comments made by Mark Hoban, Minister for Employment. |
One of the UK’s leading contact centres, RESPONSE, has honoured the achievements of its employees at the company’s’ annual awards held at the Radisson Blu hotel in Glasgow. |
