Business Interview
RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry
Business Enquiries
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
Join RESPONSE
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Relatis
Relatis is a powerful technology for the delivery of multi-channel customer service solutions.
It supports both back and front office customer service activities for use in areas such as insurance sales, appointment management, ticketing, and internet banking.
This software product is designed to allow your business to excel, grow, compete, evolve and differentiate its offering in the marketplace. It offers the ability to track, at a detailed level, the process and transactional activity of your customers, providing a rich set of management information data to analyse the overall performance of your service.
Benefits
- Low cost
- No need to replace legacy systems
- Considerable time savings
- Highly scalable
- Powerful management information
- Customer service process consistency
Product features
Core functionality and processes include, but are not limited to:
- Product sales
- Customer management
- Service requests
- Campaign management
- Subscription/membership management
- Case management
- Payment processing
- Fulfilment of literature and products
Based on core enabling functionality, it allows your business processes to be implemented quickly and easily within a flexible and highly scalable platform.
Easy to use and scalable
Relatis supports contact centre agents, self-serving customers as well as retail outlets and client administration resources through the same set of processes. Access is managed through simple user and business administration interfaces, and means that you can be confident your sales and or customer service processes are operating in a consistent manner across all your channels of contact.
This configuration capability ensures that your solution can be deployed in a fraction of the time of 'traditional' solutions and that it can easily adapt to your business as you grow and evolve.
Training and after-sales support
All customers who purchase one of our solutions have access to our Professional Services Team. This team will work with you to install the software on your site, configure the applications onto your network and train key staff how to get the best from the solution.
After implementation, customers are also offered a support and maintenance contract which are provided on a 12 monthly renewal basis. This contract provides:
- service desk support with any technical and operational issues
- free access to software updates and upgrades
- a dedicated Account Manager who will maintain regular contact to ensure complete satisfaction with our products and services
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Latest News
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RESPONSE, one of the UK’s leading contact management centres based in Glasgow, has handed over a cheque for £21,470 to Yorkhill Children’s Foundation, as a result of fundraising efforts over the last 18 months. |
RESPONSE has been commended for its proactive recruitment of previously long-term unemployed people in comments made by Mark Hoban, Minister for Employment. |
One of the UK’s leading contact centres, RESPONSE, has honoured the achievements of its employees at the company’s’ annual awards held at the Radisson Blu hotel in Glasgow. |