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RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Relatis is a powerful technology for the delivery of multi-channel customer service solutions.
It supports both back and front office customer service activities for use in areas such as insurance sales, appointment management, ticketing, and internet banking.
This software product is designed to allow your business to excel, grow, compete, evolve and differentiate its offering in the marketplace. It offers the ability to track, at a detailed level, the process and transactional activity of your customers, providing a rich set of management information data to analyse the overall performance of your service.
Core functionality and processes include, but are not limited to:
Based on core enabling functionality, it allows your business processes to be implemented quickly and easily within a flexible and highly scalable platform.
Relatis supports contact centre agents, self-serving customers as well as retail outlets and client administration resources through the same set of processes. Access is managed through simple user and business administration interfaces, and means that you can be confident your sales and or customer service processes are operating in a consistent manner across all your channels of contact.
This configuration capability ensures that your solution can be deployed in a fraction of the time of 'traditional' solutions and that it can easily adapt to your business as you grow and evolve.
All customers who purchase one of our solutions have access to our Professional Services Team. This team will work with you to install the software on your site, configure the applications onto your network and train key staff how to get the best from the solution.
After implementation, customers are also offered a support and maintenance contract which are provided on a 12 monthly renewal basis. This contract provides:
I think it’s pretty common argument that the whole Lords of the Rings adventure could have been massively simplified by getting the eagles to drop the ring in the
There is a famous quote which states that: "insanity is doing the same thing over and over and expecting different