Business Interview
RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry
Business Enquiries
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
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We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
synTelate® - callflow scripting software
synTelate® - callflow scripting software
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synTelate® is Inisoft's screen customisation and callflow scripting tool for use on the contact centre advisor's desktop. Call centre advisors are provided with the right information at the right time to support the customer service or sales activity. |
synTelate® has been designed so that non-programmers can quickly create highly intuitive screens and scripts in a matter of hours, rather than the weeks of traditional methods.
Benefits
synTelate® allows you to provide your customers with:
- outstanding customer care
- fast, knowledgeable call handling
- a consistent response – every time
Applications
synTelate® operates in outbound, inbound and blended call centre environments, and is used by in-house and outsourced contact centres involved in:
- Customer service
- Retentions
- Collections
- Telesales and telemarketing
- Lead generation
- Fund raising
- Market research
- Support and help desk provision
Product features
synTelate® allows:
- Non-programmers to create highly intuitive screens and scripts
- Fast drag and drop screen and script creation
- Script pop-up on connected call
- Screen population of client data
- Accurate data capture and storage
- Reduced need for agent training
- Increased agent confidence
- Minimised agent downtime
Associated product enhancements
- synTelate® Designer
- synTelate® Supervisor
- synTelate® Enterprise Agent
- synTelate® WebAgent and WebAgent Pro. The ideal front end for Avaya Proactive Contact
Training and after-sales support
All customers who purchase one of our solutions have access to our Professional Services Team. This team will work with you to install the software on your site, configure the applications onto your network and train key staff how to get the best from the solution.
After implementation, customers are also offered a support and maintenance contract which are provided on a 12 monthly renewal basis. This contract provides:
- service desk support with any technical and operational issues
- free access to software updates and upgrades
- a dedicated Account Manager who will maintain regular contact to ensure complete satisfaction with our products and services
More information
Download our synTelate® brochure - synTelate Brochure (pdf 1.33 MB)
Download our Enterprise Agent brochure - Enterprise Agent 2011 (pdf 322.56 kB)
Download our WebAgent Brochure - WebAgent & WebAgent pro 2011 (pdf 337.26 kB)
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Latest News
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RESPONSE, one of the UK’s leading contact management centres based in Glasgow, has handed over a cheque for £21,470 to Yorkhill Children’s Foundation, as a result of fundraising efforts over the last 18 months. |
RESPONSE has been commended for its proactive recruitment of previously long-term unemployed people in comments made by Mark Hoban, Minister for Employment. |
One of the UK’s leading contact centres, RESPONSE, has honoured the achievements of its employees at the company’s’ annual awards held at the Radisson Blu hotel in Glasgow. |
