Outstanding customer experiences, enhanced client value
Success Stories
Proud to be named as 2011 National Business Awards Finalist. The National Business Awards, in partnership with Orange, is the UK’s premier cross-industry Awards programme.
Let us help you:
- Improve customer lifetime value
- Achieve customer brand loyalty
- Increase profits
- Maximise resources
- Make informed decisions
Business Enquiries
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
Join RESPONSE
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
Our Solutions Software solutions SynTelate
synTelate® - callflow scripting software
synTelate® - callflow scripting software
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synTelate® is Inisoft's screen customisation and callflow scripting tool for use on the contact centre advisor's desktop. Call centre advisors are provided with the right information at the right time to support the customer service or sales activity. |
synTelate® has been designed so that non-programmers can quickly create highly intuitive screens and scripts in a matter of hours, rather than the weeks of traditional methods.
Benefits
synTelate® allows you to provide your customers with:
- outstanding customer care
- fast, knowledgeable call handling
- a consistent response – every time
Applications
synTelate® operates in outbound, inbound and blended call centre environments, and is used by in-house and outsourced contact centres involved in:
- Customer service
- Retentions
- Collections
- Telesales and telemarketing
- Lead generation
- Fund raising
- Market research
- Support and help desk provision
Product features
synTelate® allows:
- Non-programmers to create highly intuitive screens and scripts
- Fast drag and drop screen and script creation
- Script pop-up on connected call
- Screen population of client data
- Accurate data capture and storage
- Reduced need for agent training
- Increased agent confidence
- Minimised agent downtime
Associated product enhancements
- synTelate® Designer
- synTelate® Supervisor
- synTelate® Enterprise Agent
- synTelate® WebAgent and WebAgent Pro. The ideal front end for Avaya Proactive Contact
Training and after-sales support
All customers who purchase one of our solutions have access to our Professional Services Team. This team will work with you to install the software on your site, configure the applications onto your network and train key staff how to get the best from the solution.
After implementation, customers are also offered a support and maintenance contract which are provided on a 12 monthly renewal basis. This contract provides:
- service desk support with any technical and operational issues
- free access to software updates and upgrades
- a dedicated Account Manager who will maintain regular contact to ensure complete satisfaction with our products and services
More information
Download our synTelate® brochure - synTelate Brochure (pdf 1.33 MB)
Download our Enterprise Agent brochure - Enterprise Agent 2011 (pdf 322.56 kB)
Download our WebAgent Brochure - WebAgent & WebAgent pro 2011 (pdf 337.26 kB)
Contact us today for more information on our range of software solutions.
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Latest News
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Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increase the efficiency of the college’s online application process. |
RESPONSE GO FOR DISTINCTION IN HR05.
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RESPONSE, one of the UK’s leading customer contact management centres located in Glasgow, has been shortlisted as a finalist for the forthcoming HR Distinction Awards.
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RESPONSE Showcase Talent for Charity24.
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RESPONSE staged its first ever staff awards ceremony, recognising the hard work employees have delivered over the last year. |