0141 272 1105
RESPONSE Managing Director Brian Bannatyne speaks to the Scotsman about his unique vision for RESPONSE and about the importance of changing client
and public perceptions of
the Contact Centre Industry
We are more than just a customer services outsourcer. Our focus is on building rewarding relationships.
We’re one of Glasgow's most people-focused organisations, and always on the look-out for great people to join us.
synTelate® is Inisoft's screen customisation and callflow scripting tool for use on the contact centre advisor's desktop. Call centre advisors are provided with the right information at the right time to support the customer service or sales activity.
synTelate® has been designed so that non-programmers can quickly create highly intuitive screens and scripts in a matter of hours, rather than the weeks of traditional methods.
synTelate® allows you to provide your customers with:
synTelate® operates in outbound, inbound and blended call centre environments, and is used by in-house and outsourced contact centres involved in:
All customers who purchase one of our solutions have access to our Professional Services Team. This team will work with you to install the software on your site, configure the applications onto your network and train key staff how to get the best from the solution.
After implementation, customers are also offered a support and maintenance contract which are provided on a 12 monthly renewal basis. This contract provides:
Download our synTelate® brochure - synTelate Brochure (pdf 1.33 MB)
Download our Enterprise Agent brochure - Enterprise Agent 2011 (pdf 322.56 kB)
Download our WebAgent Brochure - WebAgent & WebAgent pro 2011 (pdf 337.26 kB)
I think it’s pretty common argument that the whole Lords of the Rings adventure could have been massively simplified by getting the eagles to drop the ring in the
There is a famous quote which states that: "insanity is doing the same thing over and over and expecting different