Staff retention

RESPONSE is a people business.  And as such we go that extra mile to ensure that our dedicated family achieve job satisfaction, and choose to remain with us.

This, in turn, ensures that our clients are served by a team who have the experience and product knowledge to deliver excellent results. We believe this sets us apart.

Our staff retention programmes are generous and comprehensive:

Rewards and benefits

We offer permanent contracts and competitive salaries to all our employees, enhanced by a performance related pay and bonus programme.  Health and well-being is addressed with access to benefits such as 28 days holiday, a company pension scheme, sick pay, and life assurance.

In addition, our "Total Reward" benefits offers access to significant discounts on a range of leisure and lifestyle products. Some of these great benefits include discounts on retail vouchers, electrical goods, holidays, cinema and magazine savings, and much more.

Learning and development

Learning and development opportunities are provided across all business areas of RESPONSE. These opportunities consist of a variety of activities that include induction, up-skilling and cross-skilling workshops, on-the-job training, as well as formalised National Qualifications and specialist training opportunities. All new employees have the opportunity to demonstrate and measure their progress towards competence across all business areas. Quality Coordinators also provide additional coaching and support to enhance and improve the effectiveness of new and existing staff. We have many examples of staff who are successfully progressing their career throughout the organisation.

Bravo Awards – rewarding effort

Each month 4 employees are rewarded for going above and beyond the call of duty, and demonstrating each of our values – dynamic, innovation, family, integrity.  Candidates are nominated by their colleagues and winners chosen by the executive team. Each Value Champion is rewarded with £100 in high street vouchers and their behaviours are celebrated on our ‘Hall of Fame’. Meet some of our recent winners.

Our Voice - staff consultation forum

Ideas and contributions for positive change is a culture we actively endorse and encourage from all at RESPONSE.  Our Voice is an employee communications and consultation group, staffed by elected representatives from throughout the organisation. The group provides a forum for discussion on important corporate matters and successfully ensures our employees are able to voice their point of view directly to the Executive Team.

Staff sentiment monitoring

Weekly staff polls – on anything from satisfaction with canteen menu choices, to what’s getting in the way of doing a great job - is just one way we have of listening to our staff. Our quarterly employee survey is another, measuring satisfaction across a number of operational criteria. If it’s broke we make sure we fix it, if it’s not we learn, and then we listen again.