Specialist Trace Services

We can trace your customers to their new address, and manage and operate the collection of their debt.

A missed payment or accumulation of arrears might not always indicate a customer in financial difficulty. With today's hectic and demanding lifestyle, customers may move home or even switch banks and it is understandably easy to forget about an electric bill payment here or a credit card payment there.

Many people leave no forwarding address or contact details, and it can be difficult for companies to recover monies from these overdue accounts. This means that every year, millions of pounds are written off.

RESPONSE Credit Management makes intelligent use of all available public domain data sources and the methodology we deploy consists of a number of proven processes to locate those customers who have 'gone away'.

Our intelligent pooling of data and the communication skill sets of our trace operators, combined with our proven multi-channel contact capability, provide the key components that drive our success in this area. Our highly automated and efficient trace processes ensure that success rates are maximised, whilst minimising the costs.

Capitalising on our internal knowledge and expertise of the debt market, RESPONSE Credit Management can manage your entire end-to-end campaign, from locating your customers to successfully repatriating unclaimed assets.

For all Credit Management enquiries, please contact:
RESPONSECreditManagement@response-uk.co.uk