Back Office Systems and Services

Streamlining your business processes.

A successful customer service or sales call is sometimes just the beginning of the story – one successful interaction can often lead to another. Perhaps you need to send your new customer a welcome pack or payment receipt?  Maybe your customer services caller requires application forms or other documentation?

RESPONSE can provide you with ‘behind the scenes’ multi-channel support to complete your business processes whether they are generated by the contact centre, web or email. Our back office services are designed to integrate seamlessly with our contact solutions to provide you with an effective and efficient service across a range of capabilities:

• Document management
• Order/payment processing
• Application processing
• Ticketing
• Fulfilment

Harnessing the power of our proprietary software, Relatis®, our back office solutions can be delivered as part of your outsource services or provided to you as a stand-alone system for in-house use.